Search results for "user satisfaction."
showing 10 items of 21 documents
A Reconfigurable Immersive Workbench and Wall-System for Designing and Training in 3D Environments
2007
Virtual and Augmented Reality have been widely used in many scientific fields for the last two decades in order to visualize complex data and information. Although both techniques are oriented to show users complex 3D environments by means of an intuitive and easy mechanism, they use to become useless to manipulate the information in an intuitive and realistic way. In this paper, we present SOROLLA, a new concept of workbench designed for virtual and augmented reality purposes and specially oriented to the fields of teleeducation and engineering. Unlike other proposals, SOROLLA not only allows an easy utilization and configuration, but also shows a cost-effective immersive visualization sys…
Energy saving and user satisfaction for a new advanced public lighting system
2019
Abstract The retrofit of urban lighting systems is often an advantageous means of achieving notable energy savings and improvements in the quality of light. User habits, expectations and lifestyle can contribute to the design of these systems, for example in deciding on the most appropriate control strategies or the light quality. The influence of such variables can be extended to the overall system performance. This paper presents a method of street lighting design based on two kinds of analysis carried out in a defined test area: measurements (by means of a monitoring study) and user preferences (by means of a survey). The results of this data analysis create the basis for the final desig…
A framework for behavior-based detection of user substitution in a mobile context
2007
Personal mobile devices, such as mobile phones, smartphones, and communicators can be easily lost or stolen. Due to the functional abilities of these devices, their use by unintended persons may result in severe security breaches concerning private or corporate data and services. Organizations develop their security policy and employ preventive techniques to combat unauthorized use. Current solutions, however, are still breakable and there is a strong need for means to detect user substitution when it happens. A crucial issue in designing such means is to define the measures to be monitored. In this paper, a structured conceptual framework for mobile-user substitution detection is proposed.…
The effects of mobile banking application user satisfaction and system usage on bank-customer relationships
2016
This study examines mobile banking (m-banking) application usage in Finland by linking it with customer-bank relationship development. Specifically, we examine how usage is related to relationship commitment, overall satisfaction, intention to recommend the bank and future intentions to remain with the bank. A survey was used to collect data from experienced mbanking application users. In total, 273 valid responses were received. The results support the hypotheses and reveal that user satisfaction with m-banking application usage has a strong positive association with usage of m-banking applications. Usage, in turn, was positively related to all examined bank-customer relationship related v…
Nuances of Human-Centredness in Information Systems Development
2005
Numerous methods, methodologies, approaches, techniques and tools have been developed over the years to ensure successful accomplishment of information system development (ISD) projects in terms of user satisfaction. However, different methodologies and approaches perceive the user differently; sometimes the user is seen as an anonymous 'object' that is going to use the system, or as an evaluator confirming the correctness of the design, or even as a critical contributor along the way to user-friendly information system. Each of these approaches has their own benefits from the ISD point of view but they lack a holistic view of the user. In this paper, we will review the trajectories of ISD …
How to build an e-learning product: factors for student/customer satisfaction
2013
Abstract The increasing use of web technologies has changed the way business is done, including in the field of education. In the last decade, the development of electronic learning ( e-learning ) systems became crucial to meet students’ demand. In this study, we adopt a relationship marketing perspective and apply the Kano Model to propose a way to build a non-academic e-learning course that can achieve student satisfaction. We measure the relevance of e-learning requirements from university students’ perspective to identify their expectations about e-learning courses and obtain relevant characteristics that can help to plan an e-learning product capable of achieving high customer satisfac…
A Novel Method to Characterize User Sessions of Educational Software
2013
Abstract Software applications destined for the educational environment have a long history and have evolved side by side with the progress of technology from simple computer assisted instruction programs to sophisticated eLearning platforms. A study that we have conducted on a sample of 395 children aged 6 through 12, coming from both the rural and the urban environments, shows that an increasing number of children use computer related technologies. Given their exposure to these technologies it is imperative that the educational applications be designed in a way that takes into account the children's abilities, interests and the demands for their development. We have proposed a 5-dimension…
Integrating Natural Language Processing (NLP) with existing library framework in enhancing level of users' satisfaction
2022
Introduction: Libraries are the storehouse of information instilling knowledge into human minds. The easy availability of information from online sources has barred users from visiting the library physically. To keep the users intact within the physical confines of a library, there is a need for libraries to evolve through the implementation of state-of-the-art techniques. Purpose– The purpose of this study is to develop a theoretical framework and conceptual background for applying natural language processing (NLP) in library and information science (LIS) to improve library services and related research. This study also aims to identify the LIS areas where NLP can use and implement …
A Survey of Current Measurement Methods for eGovernment User-Satisfaction
2011
A survey on eGovernment user-satisfaction measurement methods was conducted to enable a comparison among them and to facilitate a discussion on good practices. The collected information is related to the methodology properties, tools, followed practices, implementation stage and challenges. The main findings are that the surveyed methods rarely refer to any established relevant standards, they are not regularly updated, and most of them do not have an open process for maintenance. We also note that software vendors are mostly not included in the intended group of users of the measurement results. A revision of methods and their maintenance processes can increase their accountability and ena…
Compensating Need Satisfaction across Life Boundaries: A Daily Diary Study
2017
Self-determination theory suggests that satisfaction of an individual's basic psychological needs (for competence, autonomy, and relatedness) is a key for well-being. This has gained empirical support in multiple life domains, but little is known about the way that need satisfaction interacts between work and home. Drawing from ideas of work–home compensation, we expect that the benefits of need satisfaction in the home domain are reduced when needs are satisfied in the work domain. We tested this hypothesis with a daily diary study involving 91 workers. Results showed that individuals particularly benefit from satisfaction of their need for competence in the home domain when it is not sati…